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1. What is your usual delivery time for orders?
2. I live in Washington State do you ship to WA?
3. May I contact you for special interests?
4. Is there anything in your cookies that is not listed?
5. Local delivery or pick-up, I do not see that option at check-out.
6. Does your green or white tea have caffeine and are they really safe for dogs?
7. Is eCrater the only place we can buy pet treats?
8. Do you donate to any Charities and which do you support?
9. How do I know if your treats are not exposed to things not in my order.
10. There is much in the news about melamine, are your cookie products FREE of that dangerous ingredient?
11. You have no feedback, why?
12. Shipping charges applied to each item in my order, can you combine all items for one rate?


1. What is your usual delivery time for orders?
All orders for any product are mailed out the following day. All orders are shipped via USPS Flat rate Priority Mail which has a door to door time of 3 business days in the USA, Global Priority for Canada. I process orders 2 times per day...that is: I make the cookie dough for orders placed between 5:PM and 11:AM around noon, then again at 8:PM. All cookie dough is refrigerated overnight, tested and packaged for mail pick-up on the following day of the order. EXAMPLE: [Order on Tuesday before 5:PM, ship on Wednesday before noon] -- Baked cookies require processing...there is a 72 hour max time prior to shipping. NOTE: Canada orders of dried meats & gear-- delivery time is governed by customs.

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2. I live in Washington State do you ship to WA?
Yes! We ship to each of the "48" States. Products shipped to Canada include Baked items and gear.

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3. May I contact you for special interests?
I am always willing to answer any questions a customer or potential customer might have. Please use the Contact info for your query. Josh, Jordy and The Cookie Lady are pleased to answer any question. The Cookie Lady: Johnice.Reid@Gmail.com

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4. Is there anything in your cookies that is not listed?
Filtered water and love, other than that the complete list of ingredients are disclosed in the description of each product.

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5. Local delivery or pick-up, I do not see that option at check-out.
No, that option is not available at check-out the method I use and which has worked well is this. Shipping charges are refunded or subtracted from total the moment I receive the order. ____________________________________________ I must adjust the invoice to reflect an immediate refund when a customer uses PAYPAL. This action is at my cost and I do so gladly. For local customers, paying with a personal check, please make it out to [TheCookieLadyCafe] for the exact amount of the product total. GOOGLE CHECKOUT is different. _____________________________________________ Local orders are delivered within 48 hours of your order. Using the contact info [Note to seller window at check-out.] please provide me with a delivery time which suits your schedule. ______________________________________________ If you use an email address for purchases on-line only please provide us with a contact e-mail which you do check often in the Note to seller window at check-out. Checks can ONLY be used for LOCAL customer purchases. ______________________________________________ Customer pick up is also available; I will deliver within 3.00 miles of 02140 location. Will ship within United States borders via USPS Priority Mail Envelope size: 15" x 9-1/2" for $5.30 UDS**Subject to change by the postal service

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6. Does your green or white tea have caffeine and are they really safe for dogs?
Yes! Both Green & White teas have an amount of caffeine. The Merck Veterinary Manual states: Research: Dogs, & caffeine. Theobromine ( caffeine) is highly toxic to dogs and kills many canids/year via chocolate poisoning. It takes quite a dose to reach fatal levels (more than 200 mg/kg bodyweight)A few Oreos won't hurt a dog, but a pound of chocolate can do considerable damage. Reference: Fraser, Clarence M., et al, eds. The Merck Veterinary Manual, 7th ed. Rahway, NJ: Merck & Co., Inc. 1991. pp. 1643-44. __________________________________________________ Green Tea: Pros.Benefits of green tea; green tea has been shown to be effective in lowering LDL cholesterol levels, & inhibiting abnormal formations of blood clots, its components are rich in amounts of catechin polyphenols, particularly epigallocatechingallate (EGCG). The powerful anti-oxidant: EGCG is necessary for inhibiting the growth of cancer cells, green teas effect on cancer cells are to destroy them without harming healthy tissue. Further: A. Green tea can help prevent tooth decay and it can also kill the bacteria that causes dental plaque. B. Green teas bacteria-destroying abilities can help prevent food poisoning, Cons..To date, side effects of insomnia from drinking green tea. ________________________________ Green tea does contain caffeine, however, green tea contains approximately 30>60 mg. of caffeine in six>eight ounces of tea. Coffee: contains over 100 mg. in eight ounces of coffee. The ratio of Green Tea we at Purple Puppy Paws use in /1lb.4oz of dough is 0.02g = 20mg far les than 30mg. __________________________________ All figures are approximate, especially with coffee. Different varietals can have different caffeine content, and the way the coffee is roasted can also change the values. __________________________________________________________ Double espresso (2oz) 45-100 mg Brewed coffee (8 oz) 60-120 mg Instant coffee (8 oz) 70 mg Decaf coffee (8 oz) 1-5 mg ****Tea - black (8 oz) 45 mg ****Tea - green (8 oz) 20 mg ****Tea - white (8 oz) 15 mg Coca Cola (12 oz can) 34 mg Pepsi (12 oz can) 38 mg Barq's Root Beer (12 oz can) 22 mg 7-up (12 oz) 0 mg Chocolate milk (8 oz) 4 mg Dark chocolate (1 oz) 20 mg Milk chocolate (1 oz) 6 mg Ben & Jerry's Coffee Fudge Frozen Yogurt (8 oz)85 mg

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7. Is eCrater the only place we can buy pet treats?
No, You can find our treats at: 1. GoogleBase [http://base.google.com/base/search?authorid=1378096&hl=en&gl=US]

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8. Do you donate to any Charities and which do you support?
Donations This is my personal list: www.hsus.org/ [monthly] www.mspca.org/ [monthly] www.defenders.org/ [randomly] www.animal-friends.org/ [quarterly] We also support ending Horse and Wolf slaughter causes.

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9. How do I know if your treats are not exposed to things not in my order.
Our products are processed separately from any of our other products including other meats. There is absolutely NO cross contamination of products or, ingredients. Each Cookie Dough order is processed individually and mixed in a clean bowl, heat-sealed and refrigerated before the next Dough is started, baked and packaged individually for mailing. Meats are dehydrated on a schedule: Lamb on Tuesday, Chicken on Thursday and Pork livers on Saturday.

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10. There is much in the news about melamine, are your cookie products FREE of that dangerous ingredient?
Yes! Absolutely, we do not use ANY wheat or wheat contaminated ingredients. Only Organically grown Oats from Whole Foods Market. We purchase 50 pound bags at a time un-opened and with the shipping label attached.

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11. You have no feedback, why?
I process many sales for Local customers paying with a check and they are not able to leave feedback & ONLY some Google Checkout transactions are eligible for feedback. Only sales which are processed through Paypal

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12. Shipping charges applied to each item in my order, can you combine all items for one rate?
Actually; I do adjust the invoice at my cost. Customers who are being charged shipping will receive an adjusted invoice for the shipping amount totaling one shipping fee. So, if you order 5 items an adjusted invoice is sent and you pay ONLY one fee for shipping. NOTE: Only 2 Cookie items can be shipped for $5.30 per USPS rates. Leashes, dehydrated meats can ship more than 2 items which will fall into the less than 4 pounds limit for Priority Mail shipping. We will make every effort to combine items ordered which do not exceed the 4 pound limit. We pride ourselves in the level of communication we provide regarding orders.

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Last Updated: 13 Dec 2012 08:54:36 PST home  |  about  |  terms  |  contact
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